US Airways To Pay a 1.2 Million Dollar Fine After Not Providing Adequate Wheelchair Service

US Airways has agreed to pay $1.2 million in fines because it provided inadequate wheelchair service at the Charlotte and Philadelphia airports, leading to delays and even missed flights for disabled passengers, officials said Monday...

Read more here (Ely Portillo, Charlotte Observer, 7 November 2013).

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Customer Complaints: Top 10 Worst Airlines

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1. Delta Airlines

1.96 complaints per 100,000 passengers

2. United Airlines

1.34 complaints per 100,000 passengers

3. US Airways

1.31 complaints per 100,000 passengers

4. Northwest Airlines

1.21 complaints per 100,000 passengers

5. American Airlines

1.07 complaints per 100,000 passengers

6. Comair

1.03 complaints per 100,000 passengers

7. Continental Airlines

1.00 complaints per 100,000 passengers

8. AirTran

0.97 complaints per 100,000 passengers

9. Frontier Airlines

0.92 complaints per 100,000 passengers

10. JetBlue Airways

0.85 complaints per 100,000 passengers

Read More at Yahoo Travel

Keep in mind that these figures include only passengers who filed formal complaints.

How many others have suffered in silence?