Thursday, November 7, 2013

Air France: An open letter to Mr Alexandre De Juniac, CEO of Air France-KLM

Yikes! An Air France passenger claims that the airline discriminates against Indians. Read for yourself (it's a doozy!):
Dear Alexandre,
Can I call you Alexandre? I hope you don’t mind if I call you by your first name, I understand only your close friends and family members would lovingly call you Alexandre. I’m sure by the time we’re through this entire incident; you’d feel like we’ve known each other for years. As was the flight delay time, on one of your aircrafts I had the misfortune of flying. You know Alexandre, I seldom read and the only thing I've ever lamented online is the proliferation of religious ideologies. I don't believe in throwing brickbats on any passing subject but I do believe in the fact that writing needs a sense of purpose, which I've rarely come across until now. So you should feel special Alexandre, very special. 
The thing is I’ve started dreaming about Air France, Alexandre. I can’t seem to get over. It’s like we’ve been flirting for so long, I can’t take it anymore. Everyday I wake up and I check my inbox to see if I’ve received an e-mail from one of your Customer Relations Executive, I frantically search my mailbox to see if there’s any post from Air France regarding the incident that’s probably going to have lifelong implications on the goodwill of your Company. I can’t take it anymore Alexandre, I can’t.
Please allow me to provide specific details in a timeline format, so that you can either pursue your professional dispensation and seek to resolve these difficulties — or more likely (I suspect) you’ll probably bury yourself in the buckskin leather chair you have and pass this nonchalant piece of information to your interns.
Read the rest of the letter here

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