Friday, November 12, 2010

Allegiant Air: Tell Your Horror Story Here

Allegiant Air

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You can try using the Live Chat function, but Allegiant "prefers" that you send your concerns and complaints via snail mail:
Allegiant Travel Company
ATTN: Customer Relations
PO Box 401026
Las Vegas, NV 89140
Need to file a formal complaint with The Aviation Consumer Protection Division? Click here.

Complaints about Allegiant Air (Google Search)


Comment below:

13 comments:

  1. Medical discrimination on an allegiant flight. I was to fly from Sacramento to Las vegas on August 13,2012. I boarded the flight and because I was not feeling well and went into the restroom and tried to throw up they told me I would not be able to fly. They made me give my full medical history in front of the entire plane and the still would not let me fly. I had flown with them for four round trips in 6 months. I had not had an incident until then. But it was a life or death incident and they could have cared less. I tried to explain to them that I had to get to las vegas because my IV medication was there and I cannot go without it they told oh well you wont be flying with us. I deplaned and walked back to the ticket counter and tried to explain my situation they said sorry to here it but you can call customer service but I doubt you will get your money back. I then had to travel 60 miles to Sacramento and catch a southwest flight without incident. Whatever you do be careful this airline could care less about you. If you are flying with them you are taking a chance at being humiliated

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  2. Another trip on the dark side with Allegiant Air Web booking. Went to book a flight for my wife. As I was going to pay, the rates changed. Fine, I get bounced back to the flights and it wants to depart me on Friday instead of Saturday. So I correct the day and get through all the BS vacation, car rental, site seeing, pick my seat and paying extra for carry on luggage. The booking flips me back to Friday departuere as I am paying. Doomed again. I have an on line chat... useless. I call and after 16 minutes get transferred to a disconnect... I call back and after 15 minutes I am still holding ..... While I am waiting I wanted to comment on Drew Moore having his legal rights to privacy violated by Allegiant regarding his HIPA rights... Surprised an attorney has not picked up on this... Good luck Drew. Meanwhile my alotted cell phone minutes tick away.. Think I will book a train next time.

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  3. OMG....booked a ticket Monday morning on website. Tried to cancel Monday EVENING on website. "server error' web page does NOT work (tried firefox/IE and Chrome..). Tried calling "all lines busy..call again!"..tried chatting "sorry, you have to call to cancel!". Three days of crap . Cannot get through.
    Email and told airline to cancel and want a travel credit. Not my fault web site does not work..not my fault 'high call volume' and can't get through. OMG..never ever ever ever ever book with this airline.

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  4. We were in line in Bellingham, WA to get home. We made it just in time. The line was long and we asked the others if we could go ahead of them since our flight was leaving before theirs. Everyone was okay with it. Then the jerk at the counter told us to get back in line, we had missed our flight so deal with it. We had another 45 minutes before it left. He said he was GOD and we needed to learn a lesson to be earlier next time. Bellingham has two airlines there, and four gates. It is tiny, It would have taken him a few minutes to process our tickets. But he was GOD and he even told other passengers that we needed to learn a lesson. We complained to another girl and she said she couldn't go against him. So we had to pay Alaska Airlines to fly home. Then to add insult to injury, we are out the money. They let another couple on board 10 mintues before us. What an ass. He needs to be fired.

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  5. I was on flight 456 on 12/13/13 to Sioux Falls, SD. Towards the end of the flight, the flight crew closed the front lavatory. When we arrived, it took a long time to get cabin door open and when they did, Police were there to escort me off the plane. They told them I had smoked pot in the lavatory. Even told passengers on return flight to Vegas that delay was from guy smoking pot in lavatory. The problem is no smoke detectors went off, they were in perfect working order, had not been tampered with. In other words, no proof at all, just they thought they smelled it. No passengers did.
    The cop told them, you can't accuse someone of that with nothing to back it up. He had no right to search me. They had to right to humiliate me like that in front of everyone.

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  6. Get a copy of the police report and sue those a$$ hats!

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  7. Here is my horror story with allegiant air

    http://theoutspoken.net/2014/12/15/allegiant-air-the-airline-from-hell/

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  8. Here is my horror story with Allegiant Air...

    http://theoutspoken.net/2014/12/15/allegiant-air-the-airline-from-hell/

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  9. The Outspoken: I normally don't accept comments with links, but your Allegiant experience is so horrible that it needs to get out there.

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  10. We are less than 24 hours away from our departure flight from Bellingham to Las Vegas with Allegiant Air. My wife and I are travelling with our 4 children (1 lap child, age 13, age 10 and age 3). We went to select our seats once we were within the 24-hour time window allowed to pre-book online. However, we were unable to book online because we received a message that the 'system could not process our request and we would have to check-in at the airport.

    I phoned customer service and after waiting on hold for 20 minutes, I got thru to a rep who told us that it is federal policy that all travelling minors must sit next to an adult, and because of that, we could not book on-line. However.... if we chose to pay for our seats, we could book them on-line. I asked her if it was just my wife & I travelling, would we be able to select our seats now for free? The answer was Yes. But because, we are travelling with minors, the only we can select our seats on-line is to pay for them. Extremely discriminatory towards families travelling with children.

    So now, we must go to the airport tomorrow and select our seats at the airport. I asked what happens if we get to the airport and there are no seats together to allow for our children to sit next to us and the response was that they would have to move some people around that had already paid for their seats... I repeated back to her what I had just been told to make sure I had heard correctly... It makes zero sense and I wanted to be sure that she was saying what she meant to be saying.

    We'll see how it plays out tomorrow but after reading all of the other comments, I'm sure we'll have another Allegiant Air horror story to add to the list...

    ReplyDelete
  11. We are less than 24 hours away from our departure flight from Bellingham to Las Vegas with Allegiant Air. My wife and I are travelling with our 4 children (1 lap child, age 13, age 10 and age 3). We went to select our seats once we were within the 24-hour time window allowed to pre-book online. However, we were unable to book online because we received a message that the 'system could not process our request and we would have to check-in at the airport.

    I phoned customer service and after waiting on hold for 20 minutes, I got thru to a rep who told us that it is federal policy that all travelling minors must sit next to an adult, and because of that, we could not book on-line. However.... if we chose to pay for our seats, we could book them on-line. I asked her if it was just my wife & I travelling, would we be able to select our seats now for free? The answer was Yes. But because, we are travelling with minors, the only we can select our seats on-line is to pay for them. Extremely discriminatory towards families travelling with children.

    So now, we must go to the airport tomorrow and select our seats at the airport. I asked what happens if we get to the airport and there are no seats together to allow for our children to sit next to us and the response was that they would have to move some people around that had already paid for their seats... I repeated back to her what I had just been told to make sure I had heard correctly... It makes zero sense and I wanted to be sure that she was saying what she meant to be saying.

    We'll see how this goes tomorrow at the airport, but after reading all of the other complaints, it sounds like we'll have another horror story to add to the Allegiant Air list.

    ReplyDelete
  12. These guys are garbage. I helped my parents set up their vacation to Phoenix with Allegiant. 7 days from their departure, mom fell and broke her wrist and couldn't go. The website did not give them the option for insurance. I contacted them by email immediately, as they do not give their phone number on the website. They sent me an email saying they would contact me within 24-48 hours. They did not contact me in that time. I called the ticket counter in Bismarck, which connected me with Allegiant customer service. Minimum of 40 minute hold time, no matter what. Call them, you'll see. They said because I didn't contact them within 7 days, my parents eat the outbound tickets but they would be happy to charge them $75 each plus $13 each to change the flight back. WTF. "They're not going to be there to fly back!" There is so much more, but I'm sick of dealing with it. F these guys. Never fly Allegiant.

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  13. Reiteration of all the above stories, customer service here is lacking on all cylinders. I guess you get what you pay for, the ticket is 50% of those of Delta/United, customer service and care for their travelers is 50% (or less) as well... I guess I got what I paid for... cant expect 5 star service from a 2 star company

    ReplyDelete

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