Thursday, November 11, 2010

JetBlue Airways: Tell Your Horror Story Here

JetBlue Airways

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Comment below:

2 comments:

  1. Jet Blue takes 48 hours to provide a receipt for a refund (flight cancellation). The 48 hours begins only after you go to their webpage and navigate through their complex "credit receipt" request process. Note: This is different from a regular receipt process.

    If you are a business traveler, this is likely to hold up processing your expenses with your company.

    Jet Blue's Customer Service personnel are unfamiliar with this process. Add 30 minutes waiting for them to figure it out.

    Any transaction should have a receipt available immediately, but Jet Blue is incapable of emailing a receipt when a credit is issued.

    ReplyDelete
  2. Thursday April 24th, my daughter, who just graduated from college, and I were at Logan airport in Boston for our long planned and awaited trip to Bermuda on Jet Blue. The plane was right there in sight at the gate, fueled and ready to go. Then there was a delay, then more delay, then they finally cancelled the flight! We tried other airlines, but could not secure passage any time soon at any rate that was reasonable. Their excuse? There was a fuel problem in Bermuda, not enough fuel for that plane and crew to leave Bermuda, their plane and crew would have been stranded there. Ridiculous! So rather than take the 100+ passengers to Bermuda and worry about fuel after delivering them there, they just cancel and leave 100 people in the lurch. Corporate greed wins out over customer care. Then, since I frequently see people getting free domestic air tickets for volunteering to get bumped off flights, I assumed we'd get that at a minimum as compensation, after destroying our vacation and me being a mess for over a week about it, but no, their policy is a measly $50.00 credit each, which they doubled to $100.00 each. WTF! BFD! I complained loudly to everyone at Jet Blue, including top executives, but everything funneled back to their corporate mouthpiece tool, who would not budge on the measly, insulting $100.00 each credit...like I'd ever fly Jet Blue again! Then I find out that there were about 18 flights out of Boston to Bermuda that same day, and apparently only lowly Jet Blue was denied fuel to get out of Bermuda. What a sad excuse for an airline, and customer service. I'll avoid them like the plague, and you should too.

    ReplyDelete

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